Post-Implementation Customer Support

We don’t like it when things don’t work as intended. We want to make sure our clients have any issues with their off-grid solar or internet/camera solutions resolved as quickly and painlessly as possible. We offer a 30-day labor-only warranty on all projects. Even after that, we won’t leave you hanging:

Remote diagnostics and troubleshooting

We provide remote diagnostics to all clients at no extra cost.

For solar clients: Email us screenshots from the SCC and/or BMS apps and tell us what’s going on. In many cases, we can walk you through a few troubleshooting steps and even address the issues on the spot.

For internet/camera clients: Email us a brief description of your issues and screenshots from relevant apps, and we’ll take it from there.

On-site diagnostics and repair

For clients who have passed the 30-day labor-only warranty, we charge a nominal fee ($75 for Caliente, $150 for Tehachapi and Bodfish) to cover travel and on-site diagnostics.

If we identify faults related to the original implementation, we will not charge for labor to fix the issue.

If the issues occur post-implementation (e.g., rodents chew through wires, blown fuse, user errors) or are not unrelated to Justplug-implemented equipment, we'll bill at an hourly rate plus material costs.

In the event of Justplug-implemented equipment failure, we will interface with the vendor and help you switch out the replacement at a discounted hourly rate. The client is responsible for the costs of the replacement equipment.